1. Introduction
Welcome to Secura Nepal ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
Personal Information You Provide
Contact Information: Name, email address, phone number, and shipping address
Order Details: Products purchased, payment information, and order history
Account Information: Username, password, and preferences if you create an account
Communications: Any messages, inquiries, or feedback you send to us
3. How We Use Your Information
We use your information for the following purposes:
Order Processing: To process and fulfill your orders, including delivery and customer support
Communication: To send order confirmations, updates, and respond to your inquiries
Service Improvement: To analyze usage patterns and improve our website, products, and services
Marketing: To send promotional offers, newsletters, and updates (you may opt out at any time)
Legal Compliance: To comply with applicable laws and regulations in Nepal
4. Legal Basis for Processing
Under Nepal's data protection principles, we process your personal data based on:
Contractual Necessity: For processing orders and delivering products
Legitimate Business Interests: For improving services and marketing
Consent: When you have given explicit consent for specific purposes
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
Service Providers: Trusted third parties who assist in order fulfillment, payment processing, delivery, and marketing (they are contractually obligated to protect your information)
Legal Requirements: When required by law or to protect our rights, property, or safety
Business Transfers: In the event of a merger, acquisition, or sale of assets
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
Encryption of sensitive data during transmission
Secure servers and access controls
Regular security assessments
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights
Under Nepal's Individual Privacy Act, 2075 (2018), you have the right to:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Objection: Object to the processing of your data for marketing purposes
Consent Withdrawal: Withdraw your consent at any time
To exercise these rights, please contact us using the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Secura Nepal
๐ Sinamangal, Kathmandu
๐ 9744655794
๐ง [email protected]
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Nepal, including the Individual Privacy Act, 2075 (2018), the Data Act 2079 (2022), and the E-commerce Act requirements for maintaining the privacy of personal information in relation to e-commerce transactions.
